Go365 cancellation policy: seven service groups and what each refunds

Each kind of service has its own cancellation window, and they genuinely differ. Bus tickets refund in full if you cancel 48 hours out; attraction tickets and eSIM drop to 24 hours; multi-day tours need 7 days' notice; and international tours have no full-refund window at all, because the international flights and group visas are issued long in advance. This page lists all seven groups, verbatim.

Seven groups at a glance

What follows is taken verbatim from the policy store running on the Go365 system, updated 10 September 2026. It is the single source: the booking pages, the PDF voucher and the confirmation email all read from it.

The policy for each group, verbatim

Bus tickets and road transfers

OPERATOR'S TICKET CANCELLATION & REFUND POLICY

• Cancelled 48 hours or more before departure — 100% of the ticket value refunded.
• Cancelled between 24 and 48 hours before departure — 50% of the ticket value refunded.
• Cancelled within 24 hours of departure, or no-show at the pickup point — no refund.
• Refund processing time — an estimated 07–14 working days (excluding Saturdays, Sundays and public holidays/Tết).

Attraction tickets

CANCELLATION & REFUND POLICY — ENTRANCE TICKETS:

• Cancelling more than 24 hours before the date of use 100% of the ticket value is refunded.
• Within 24 hours of the date of use The ticket code has been issued and sent to you, so it cannot be cancelled, changed or refunded.
• Tickets already used or expired No refund applies.
• Refund processing time Refunded to the original payment method within 07 – 15 working days (depending on the bank).

eSIM

CANCELLATION & REFUND POLICY — eSIM:

• Cancelling more than 24 hours before the date of use 100% of the order value is refunded.
• Within 24 hours of the date of use The eSIM code has been issued and sent to you, so it cannot be cancelled, changed or refunded.
• eSIMs already activated or expired No refund applies.
• Refund processing time Refunded to the original payment method within 07 – 15 working days (depending on the bank).

Day tours and airport transfers

TICKET CANCELLATION & REFUND POLICY:

• Cancelling 48 hours or more before departure 100% of the ticket value is refunded.
• Cancelling between 24 and 48 hours before departure 50% of the ticket value is refunded.
• Cancelling within 24 hours of departure, or not showing up at the pick-up point No refund applies.
• Refund processing time Refunds are expected to take 07 – 14 working days (excluding Saturdays, Sundays and public holidays).

Multi-day tours

CANCELLATION & REFUND POLICY — MULTI-DAY TOURS:

• Cancelling 7 days or more before departure 100% of the tour value is refunded (less payment gateway fees, if any).
• Cancelling 3 – 7 days before departure 70% of the tour value is refunded.
• Cancelling 24 – 72 hours before departure 50% of the tour value is refunded.
• Cancelling under 24 hours before departure, or after the tour has started No refund applies.
• Refund processing time Refunded to the original payment method within 07 – 15 working days (depending on the bank).

International tours

🌏 CANCELLATION & REFUND — INTERNATIONAL TOURS Applies to tours that include international flights and a group visa. Cancellation days are counted in working days, excluding Saturdays, Sundays and public holidays.

• Cancelling 20 days or more before departure 70% of the tour price is refunded (30% cancellation fee).
• Cancelling 15 – 20 days before departure 50% is refunded (50% cancellation fee).
• Cancelling 10 – 15 days before departure 30% is refunded (70% cancellation fee).
• Cancelling within 10 days of departure No refund (100% cancellation fee).
• Arriving late and missing the departure, or voluntarily skipping services during the trip No refund.
• Refund processing time Refunded to the original payment method within 07 – 15 working days (depending on the bank).

Tailor-made tours

CANCELLATION & REFUND POLICY

• Cancelling 7 days or more before departure: 100% refund (excluding payment gateway fees, if any).
• Cancelling 3 – 7 days before departure: 70% refund.
• Cancelling within 24 – 72 hours: 50% refund.
• Cancelling less than 24 hours before departure, or after the programme starts: no refund. Go365 VietNam processes refunds directly — funds are returned to the original payment method within 7 – 15 working days (subject to your bank's processing time).

Why seven groups instead of one rule

A single rule for everything sounds tidy and works badly. Cancel a bus ticket a day out and the operator can still resell the seat. Cancel an attraction ticket and the code has already been issued and registered with the park — there is nothing to take back. International tours are further still: flights and group visas are paid weeks ahead, so the money is gone before anyone changes their mind.

So rather than promise one comfortable number and fail to honour it, Go365 splits the policy along the way the money actually moves. That does make some groups stricter than the market average — and this page says which ones, instead of letting you find out when you need to cancel.

Frequently asked questions

Can I get a refund on a bus ticket?

Yes. Cancel 48 hours or more before departure for a full refund. Between 24 and 48 hours you get 50%. Within 24 hours, or if you do not show at the pickup point, there is no refund.

Can I cancel an attraction ticket once the code has been issued?

Not within 24 hours of the date of use. The code has been issued and sent to you, so it cannot be cancelled, changed or refunded. More than 24 hours out, you get a full refund.

Do international tours refund in full if I cancel early?

No. That group has no full-refund window. Twenty days or more out refunds 70%, 15–20 days refunds 50%, 10–15 days refunds 30%, and under 10 days there is no refund. Days are counted as working days.

How long does a refund take?

It goes back to the original payment method and takes 7 to 15 working days depending on the service group and your bank. Saturdays, Sundays and public holidays are not counted.

What happens in bad weather or other events outside anyone's control?

For group and DMC services, Go365 or the operating partner notifies you and offers a free date change, or a refund under the operator's own policy.

Photo: Nha Trang bus 05.JPG — Ilya Plekhanov, Wikimedia Commons, CC BY-SA 4.0.