Frequently Asked Questions

You can book directly on go365.vn — select a service, fill in your details, and pay via 9Pay (ATM card, Visa/Mastercard, or e-wallet). A confirmation email will arrive within minutes. Or call hotline +84 789 900 077 for booking assistance.

Go365 VietNam does NOT store card numbers. All transactions are processed through 9Pay, which meets PCI DSS standards. The website uses HTTPS with Let's Encrypt certificates. Account passwords are encrypted with PBKDF2 — Go365 VietNam never sees your original password.

Yes. The refund depends on the product type: day tours, bus tickets and airport transfers — 100% refunded when cancelled 48 hours or more before departure, 50% between 24 and 48 hours, no refund under 24 hours. Multi-day tours — 100% when cancelled 7 days or more ahead, 70% between 3 and 7 days, 50% between 24 and 72 hours, no refund under 24 hours. Entrance tickets and eSIMs — 100% when cancelled more than 24 hours before the date of use; within 24 hours the code has already been issued, so no refund. See details on our Refund Policy page.

Yes. After payment, email ad@go365.vn within 7 days with your order code (GO365-...) and invoice details (company name, tax ID, address). Go365 VietNam will send you an electronic invoice.

After payment, you'll receive a QR code by email. Scan it with a phone that supports eSIM (iPhone XS+, Pixel 3+, Samsung S20+, etc.) to install. When you arrive at your destination, enable roaming and you're ready to go. Note: once activated, eSIMs cannot be refunded.