Frequently Asked Questions
Top questions from Go365 VietNam customers
Booking & payment
Q1.How do I book a tour or bus ticket on Go365 VietNam?+
You can book directly on go365.vn — select a service, fill in your details, and pay via 9Pay (ATM card, Visa/Mastercard, or e-wallet). A confirmation email will arrive within minutes. Or call hotline +84 789 900 077 for booking assistance.
Q2.Is payment information safe?+
Go365 VietNam does NOT store card numbers. All transactions are processed through 9Pay, which meets PCI DSS standards. The website uses HTTPS with Let's Encrypt certificates. Account passwords are encrypted with PBKDF2 — Go365 VietNam never sees your original password.
Cancellation & refunds
Q3.Can I cancel an order? What's the refund policy?+
Yes. Each service has different refund terms: bus tickets cancelled 24h+ before departure get 80% back, domestic tours cancelled 14+ days ahead get 100% back, unactivated eSIMs get 100% refunded. See details in our Refund Policy page.
Tickets & vouchers
Q4.Can I get a VAT invoice?+
Yes. After payment, email ad@go365.vn within 7 days with your order code (GO365-...) and invoice details (company name, tax ID, address). Go365 VietNam will send you an electronic invoice.
General
Q5.How does Go365 VietNam eSIM work?+
After payment, you'll receive a QR code by email. Scan it with a phone that supports eSIM (iPhone XS+, Pixel 3+, Samsung S20+, etc.) to install. When you arrive at your destination, enable roaming and you're ready to go. Note: once activated, eSIMs cannot be refunded.