Go365 Service Terms of Use

Last updated: 18/05/2026

1. Scope of Application

Go365 (website go365.vn, Go365 fanpage, Zalo OA) is a platform for booking tours, bus tickets, and travel eSIMs. When using our services, you agree to comply with the terms and conditions below.

2. User Account

You must provide accurate full name, phone number, and email when placing an order.
Your account is for personal use only; reselling access rights is strictly prohibited.
Go365 has the right to temporarily suspend your account if we detect fraud, fake bookings, or discount code abuse.

3. Booking & Payment

Your order is confirmed once Go365 receives full payment (or deposit as required by tour).
Payment methods: VNPAY, bank transfer, e-wallet.
Prices include VAT (if you need a separate invoice, please request before payment).

4. Cancellation & Refund

Governed by our Refund Policy. Some tours have specific terms listed on the product page.

5. Responsibility Model

Go365 distributes two product groups with different responsibility models — please review carefully on the product page before booking:

🏢 Products Operated by Go365

Tours and services marked "Operated by Go365" are our own products. Go365 assumes direct responsibility for service quality, itinerary, safety, and handling all issues. Contact Go365 hotline/email for support.

🤝 Partnership Products

All other products are operated by partner suppliers. Go365 acts as a distribution agent — we handle booking, payment, and liaison. Service quality issues will be handled directly with the operating partner. Go365 is ready to assist with coordination when needed.

In case of force majeure (weather, pandemic, travel ban, etc.), the cancellation policy and refund terms of the actual operator apply.

6. Artificial Intelligence (AI) & Automation

Go365 uses AI for tour recommendations, search assistance, content generation, and customer service chatbots. When using our services, please note:

AI may provide incorrect information — official information is always on the product page and order confirmation email, not chatbot responses.
Every decision regarding booking, payment, refunds, and complaints is made by humans; AI only assists with lookup and recommendations.
You have the right to request human staff support at any time — select "talk to agent" in chat or call our hotline.
Details available in our AI Usage Policy.

7. Intellectual Property Rights

Logos, images, and tour descriptions on go365.vn belong to Go365 or our partners. Copying or redistributing content without permission is prohibited. Customers may not use Go365 content (including AI-generated content) for commercial purposes without written consent.

8. Contact Us

For any questions about these terms, please contact ad@go365.vn or call 0789.9000.99.