What is DMC?
DMC (Destination Management Company) is a destination management company — specializing in designing and operating tours for foreign tourist groups (inbound) coming to Vietnam, typically through travel partners abroad (Korea, Russia, Germany, France, China) or corporate travel agencies of large organizations.
Unlike retail B2C tours, DMC is B2B: overseas agencies sell tours to their customers, Go365 is responsible for managing the entire Vietnam portion.
When do businesses/agencies need a DMC?
- Groups of 10-50 guests traveling together (corporate events, extended family trips, conferences)
- Need multilingual guides (English / Korean / Russian / Chinese / German / French)
- Itineraries 3-15 days spanning multiple cities (Hanoi → Ha Long → Da Nang → Hoi An → Ho Chi Minh City → Phu Quoc)
- Need business invoices, international contracts, SWIFT payments
- Special guest requirements: halal food, kosher, vegan, disabled access
Go365 DMC Process — 6 Steps A-Z
Step 1: Inquiry (RFP)
Agency/business submits request:
- Number of guests, arrival date, departure date
- Destinations (single city or across Vietnam?)
- Budget level / guest / day (USD 50-200+)
- Special requirements (guide language, dining, activities)
→ Online form: https://go365.vn/dmctours or B2B email (sales@go365.vn)
Step 2: Itinerary Design (24-48h)
Go365 returns proposal within 24-48 hours:
- Detailed daily itinerary (morning-afternoon-evening)
- Hotel options at 3-4 levels (3, 4, 5)
- Transportation (16/29/45-seat coaches + drivers)
- Guide in requested language
- Meals (set menu / buffet / a-la-carte)
- Entrance tickets, show tickets, special transport tickets (speedboat, domestic flights, trains)
- All-inclusive price per guest*
Step 3: Quotation + Contract
- Detailed quotation with cost breakdown
- B2B bilingual contract (VN-EN)
- Cancellation, modification, force majeure terms
- Payment methods: SWIFT, T/T, 50% deposit
Step 4: Operations Preparation
- Confirm hotels (room block + deposit)
- Confirm transport (coaches + drivers)
- Confirm guides (primary + backup)
- Pre-trip briefing for group via Zoom/Teams
Step 5: Operations on the Ground
- Guide picks up group at airport on time
- Daily check-in with overseas agency via Zalo / Telegram / WhatsApp
- 24/7 emergency hotline for group
- Manage actual budget vs. proposal
Step 6: Post-trip Wrap-up
- Final cost report vs. proposal
- Customer survey (4 languages)
- Remaining payment settlement
- Feedback meeting for future tours
Go365 DMC Advantages vs. Competitors
| Criteria | Go365 | Other DMCs |
|---|---|---|
| Vietnam international travel license | ✅ #56-1413/2025 | Varies — many small DMCs lack license |
| Russian-speaking guides | ✅ Available | Rare — must hire freelance |
| Korean-speaking guides | ✅ Available | Available |
| Multi-currency SWIFT payments | ✅ USD/EUR/KRW/RUB | Usually USD only |
| 24/7 bilingual emergency hotline | ✅ +84 789 9000 99 Zalo/WhatsApp/Telegram | Email + business hours only |
| 3-5* hotel network | ✅ 4 regions (Hanoi/Da Nang/HCMC/Phu Quoc) | Varies by DMC |
| Cross-border VN-Cambodia tours | ✅ Available | Very rare |
2026 Reference Price Range
| Tour Type | Price / guest / day |
|---|---|
| Budget (3* hotel + shared transport + guide) | 50-80 USD |
| Standard (4* hotel + private transport + guide) | 100-150 USD |
| Premium (5* hotel + cabin transport + specialist guide) | 200-350 USD |
| Luxury (resort + helicopter transfer + private guide) | 500-1000 USD |
Prices vary by season (Lunar New Year, holidays +30%), group size (larger groups get discounts), duration (7-15 day tours cheaper per day).
Sample Case Study: South Korean Group 25 Guests, 7 Days North-Central Vietnam
Request: 25 guests, 5 days Hanoi + Ha Long + Sapa, Korean-speaking guide, 4* hotel.
Go365 Proposed Itinerary:
- Day 1: Incheon → Noi Bai flight, transfer to 4 hotel in Hanoi Old Quarter
- Day 2: Hanoi city tour (Ho Chi Minh Mausoleum, Temple of Literature, old quarter streets) + water puppet show
- Day 3-4: Ha Long Bay cruise 5 2 days 1 night
- Day 5: Overnight train Hanoi → Lao Cai, morning arrival Sapa
- Day 6: Ethnic village trek + Fansipan cable car
- Day 7: Sapa → Hanoi → flight back to Incheon
Total cost: ~125 USD / guest / day × 7 days × 25 guests = 21,875 USD
Q: Payment terms?
A: 50% upon contract signing, 50% remaining 14 days before arrival.
Q: Cancellation policy?
A: Cancel 30+ days before: 80% deposit refund. Cancel 14-30 days: 50% refund. Cancel within 14 days: no refund (hotels/transport already committed).
Q: Does Go365 offer DMC for Cambodia, Laos?
A: Yes — cross-border tours VN-Cambodia (Mekong → Phnom Penh → Siem Reap) and VN-Laos (Vientiane → Luang Prabang). Pure Laos/Cambodia tours operated by local partners.
Q: How long for proposal?
A: Simple inquiry: 24h. Complex multi-city tour: 48h. Rush <24h: call hotline.
Contact Go365 DMC
- Online form: https://go365.vn/dmctours
- B2B email: sales@go365.vn (reply within 4 business hours)
- 24/7 hotline: +84 789 9000 99 (Zalo/WhatsApp/Telegram)
- License: GPLHQT 56-1413/2025 (can be presented to clients upon request)
- Tax ID: 4201982233