CHILL A DAY – Snorkelling & Lobster BBQ

TICKET CANCELLATION & REFUND POLICY: 🔹 Cancelling 48 hours or more before departure 100% of the ticket value is refunded. 🔹 Cancelling within 48 hours of departure 50% of the ticket value is refunded. 🔹 Cancelling within 24 hours of departure, or not showing up at the pick-up point No refund applies. 🔹 Refund processing time Refunds are expected to take 07 – 14 working days (excluding Saturdays, Sundays and public holidays).

✈️ FAST TRACK SERVICE SURCHARGE NOTICE Dear valued guest, Please note that the Fast Track service carries an out-of-hours surcharge for flights arriving or departing between 18:00 and 06:00. 💰 Surcharge: 10 USD per person 🕕 Applicable hours: 18:00 – 06:00 We appreciate your understanding and thank you for trusting our service. 📌 General rules The Fast Track service is charged at the same rate for adults and children. There is no separate service package by age (adult / infant). 👶👨‍🦱 Children Children are charged as adults when using the Fast Track service. There is no separate discounted package for children. 📞 Required contact details Please provide your full contact details, including: • Phone number • Messaging app (WhatsApp, KakaoTalk, Zalo, etc.) • Email 👉 Our coordinator will use this information to confirm your booking, assist with coordination and ensure the fastest, most accurate and most convenient pick-up.

✈️ Airport pick-up / drop-off policy: We track flight times so we can assist when a flight is delayed. Free waiting time: Domestic: 60 minutes. International: 90 minutes. Beyond the free waiting time, waiting fees apply as per our rules.

👶 Child policy 0–1 m: Free of charge (no separate seat). 1 m – 1 m 3: 75% of the adult price. From 1 m 3: Charged as an adult.

🚐✨ PICK-UP & DROP-OFF POLICY (TOUR) 📍 1. Coverage Applies to guests staying within the city centre area. Outside this area a surcharge may apply, or guests may need to make their own way to the meeting point. ⏰ 2. Pick-up time Please be ready 10–15 minutes in advance. The vehicle waits no longer than 10–15 minutes past the agreed time. 📌 3. Pick-up point Pick-up at the hotel lobby or the confirmed meeting point. If the vehicle cannot access the location, guests are kindly asked to walk to the nearest point as directed. 🏁 4. Drop-off Drop-off at the original pick-up point within the city centre area. A surcharge may apply for drop-off at a different location. ⚠️ 5. Important notes Arriving late or failing to show up is treated as a No Show and is non-refundable. Timings may change due to traffic, weather or other circumstances beyond our control.

🌍 CHÍNH SÁCH DÀNH CHO KHÁCH NƯỚC NGOÀI 💰 Phí dịch vụ: 700.000 VNĐ / nhóm / ngày 📌 Mức phí áp dụng cho 01 nhóm khách trong 01 ngày, không tính theo số lượng khách trong nhóm.