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Pay through the 9pay gateway (Visa, Mastercard, JCB, e-wallet or QR) or by bank transfer to Techcombank. All prices are charged in VND. The 9pay surcharge of 3.5% + 5,500 VND is shown with a consent checkbox before you pay.

It depends on the tour type. Day tours refund 100% if cancelled 48 hours or more before departure, 50% between 24–48 hours, and nothing within 24 hours. Multi-day tours refund 100% at 7 days or more, 70% at 3–7 days and 50% at 24–72 hours. International outbound tours are stricter: at most 70%, and nothing within 10 days. The exact policy is shown on each tour page.

A booking code plus a PDF voucher with a QR code, sent to your email and Zalo. Show the QR code on the day of the tour.

The listed price includes all standard fees. Optional extras such as insurance or hotel pickup are priced separately on the tour page, and the 9pay surcharge is shown before payment.

After payment, Go365 sends an official QR e-ticket to your email and Zalo. Scan the QR code directly at the theme park or cable-car turnstile without queuing at the ticket counter. Attraction tickets refund 100% if cancelled more than 24 hours before the date of use; within 24 hours the code is already issued and non-refundable.

Yes. Operated by NSNT Co., Ltd (International Tour Operator Licence No. 56-1413/2025/CDLQGVN-GP LHQT), Go365 designs private family tours, corporate MICE trips, DCar Limousine charters and nationwide DMC packages with guides in 6 languages. Contact +84 789 9000 77 (Zalo/WhatsApp/Viber) or ad@go365.vn.