Byeollim kim ★★★★★
19/10/2026
The driver was super nice guy!!!
This is the first time I've seen a Vietnamese bus that was punctual. I'm very satisfied.
김*율 来自 MyRealTrip ★
15/10/2026
달랏 이동 방법이 있다면 무조건 다른 편을 이용하세요. 역대 최악의 경험이었습니다.
남편과 함께 럭셔리 좌석으로 왕복(나트랑→달랏 12시, 달랏→나트랑 익일 17시)을 예약했습니다.
결론부터 말씀드리면 서비스, 위생, 응대 태도 모두 최악이었습니다.!!!
출발 당일 오전 10시(출발 2시간 전)에야 예약 확정 내역을 보내주더니, 11시경 설명도 없이 보이스톡을 계속 걸어왔습니다. 카톡으로 예약 확인을 하니 갑자기 호텔 위치를 묻고 11시 30분에 원래 픽업장소가 아닌 호텔앞에서 픽업하겠다고 했습니다. 하지만 픽업 차량은 12시 20분이 다 되어서야 도착했습니다. 12시 출발 차표인데 제시간은커녕 20분을 넘어서 왔고 이럴거면 왜 11시 반에 나오라고 쳐 연락을 한건지 모르겠네요.
그리고 ㅋㅋㅋ ‘럭셔리’라는 이름이 무색한 차량 컨디션이었습니다. 좌석마다 비치된 생수병 바닥에는 끈적거리는 이물질이 눌어붙어 있었고, 뚜껑을 여니 퀴퀴한 악취가 진동해 도저히 마실 수 없었습니다. 몇몇 좌석은 등받이 조절과 발받침까지 고장 난 상태였습니다. 대체 얼마나 방치한건지 ㅋ
게다가 2인을 함께 결제했는데 자리를 2번과 7번으로 완전히 찢어놓았습니다. 이에 대해 문의하니 "미리 붙여달라고 말을 안 한 고객 탓"이라며 당당하게 굴더군요. 2명을 동시 예약하면 당연히 연석 배정이 기본이거나, 사전 요청이 필요하다면 안내 문구가 있어야 마땅한 것 아닙니까? 심지어 빈자리가 많아 옮겨 앉겠다고 하니 '예약된 자리'라며 노발대발 거절하더라고요ㅋㅋㅋ근데 운행 내내 몇명 타지도 않았고 다 따로 앉길래 결국 그냥 옮겨 앉았습니다.
그리고 차량 내부에 부착된 정가를 확인해보니 마이리얼트립을 통해 현지 가격보다 1.6배나 더 비싸게 판매하고 있었습니다. 비용을 더 지불한 만큼의 편의는커녕 기본적인 사과 한마디 없이 "어쩌라고" 식의 불친절한 태도로 일관했습니다.
기분 좋게 떠난 여행을 시작부터 망치고 싶지 않다면 이 업체는 반드시 피하시길 바랍니다^^ 진짜 웬만하면 리뷰잘안쓰는데 개 최악최악 이네요 ^^ 베트남은 고객응대 진짜 레전드네요^^
돌아오는 차량은 진짜 괜찮았고 좌석도 럭셔리같았으나 기사가 존나게 싸가지가 없섰습니다^^ 담배뻑뻑펴대고 ^^
Lin ******* 来自 Klook ★
04/10/2026
air conditioning inside the car is not very well, too hot
조* 来自 MyRealTrip ★★★
03/10/2026
7인승버스였는데, 우리 둘밖에 없어 취소된다고 전날밤 늦게 연락이 왔습니다. 다음날 아침 9시반 출발이었는데.
마이리얼투어서는 해줄수 있는게 없다고 하고, 현지 업체는 다른 버스 알아봐준다고는 했지만 빨리 배차되지 않았습니다.
결국 돈 더 내고 프라이빗 택시로 바꾸겠다고하니 배차가 바로 되더군요. 처음부터 택시로 예약한것 대비 더 싸게 이동은 했지만, 조마조마해서 불편했습니다. 이런 점은 대책을 만들어서 예약 손님들이 불편하게 만들지 않았으면 합니다.
Ekaterina ★★★★★
24/09/2026
Good service. Good driver.
클룩 고객 来自 Klook ★★
22/09/2026
Failure to keep schedule. If the vehicle is not full, the wait can exceed an hour. After driving for 3 hours, there is no restroom at the destination.
JINKI HONG ★★★★★
14/09/2026
나트랑에서 달랏까지 편하게 잘 다녀왔어요! 차도 깨끗하고 생각보다 편해서 이동하는 동안 불편함이 없었어요. 픽업도 잘 안내해주시고 직원분들도 친절해서 좋았습니다.
다음에 나트랑이나 달랏에 갈 일이 있으면 또 이용할 것 같아요. 추천합니다! 😊
Alexandra *** 来自 Klook ★★★★★
07/09/2026
Flawless transfer. The instructions were clear, and the bus was on time. Everything went smoothly.
클룩 고객 来自 Klook ★★★★★
03/09/2026
I booked through Klook in Nha Trang and traveled to Da Lat by ihome limousine. It was an 11-seater, but only 7 of us were on board. When I arrived at the pickup location in front of the Venti coffee shop, the driver showed me his phone to confirm my name. Once confirmed, he gestured for me to go into the coffee shop, haha. I ordered a coffee and sat at a table outside, having a cigarette. We were scheduled to depart at 11:45 AM, but we left around 11:15 AM. The driving was okay, haha. On a curved road, the driver overtook the car in front, and the big Russian guy sitting next to him grabbed the handle in fear, haha. The journey took a little over 3 and a half hours. After a 20-minute break at a rest stop, we continued. From the terminal to my accommodation in the city center, I took a Grab. Anyway, it was a comfortable trip.
클룩 고객 来自 Klook ★★★★★
02/09/2026
I had reserved a limousine bus, but since I was the only passenger, it was changed to a sedan. Of course, there was no extra charge, and the ihome bus company and the driver were very kind, which I greatly appreciated. I definitely plan to use this company's transportation services again in the future.
Peter Newton ★★★★★
01/09/2026
Was a little disappointed that I asked the driver to stop after first drop as I realised we were travelling farther away from my accommodation and he refused.
This added 30 minutes walk to my accommodation
Steven ★★★★★
25/08/2026
Punctual travel time and clean interior.
Klook会員 来自 Klook ★★★★
21/08/2026
The 11:45 AM bus has been changed to depart at 1:00 PM. Since we were notified in advance, it wasn't a major issue.
Christopher Wilson ★
21/08/2026
Absolutely horrible customer service. They made a mistake and advertised the electric car despite it being sold out then they downgraded as the only option and never apologized...
클룩 고객 来自 Klook ★★★★★
21/08/2026
We were wondering how to get around for a trip of three people, and decided to spend a bit more for a comfortable experience. When it was almost time for our reservation, we got bored waiting at the hotel, which was our meeting point, so we decided to relax at a nearby cafe. We asked if they could pick us up there, and they immediately agreed. We were very pleased when a clean Vietnamese electric car arrived. The driver was a young man who drove very smoothly and comfortably the whole way, and he was excellent at overtaking when needed. It was wonderful. Highly recommended!
Annaliza Meracap ★★★★★
20/08/2026
On time departure and arrival. Professional driver. Good van
Bas ★★★★★
20/08/2026
It was a bumpy ride but the driver dis his best to avoid as many putholes as he could. Bus was clean an seats where comfertable. Driver was friendly.
Chen *** 来自 Klook ★★★★★
13/08/2026
The ride was about 3hr from Nha Trang to Da Lat, including 20min break at a pretty pitstop. The van is spacious and comfortable too. It was a good ride!
Georgios Tsironas ★★★★★
13/08/2026
Unacceptable. The trip was originally scheduled to depart at 8:00 AM. They sent us a message saying that, due to traffic, we would be leaving at 7:30 AM and needed to be there half an hour beforehand. We arrived at 7:00 AM, yet we didn't leave until 8:05 AM. Also, it initially stated "free cancellation," but after we booked, it claimed the booking was non-cancellable and non-refundable.
YU ******** 来自 Klook ★★★★★
08/08/2026
The car seats were very comfortable, and the driver was skilled. The bus departed on time and arrived in Da Lat in about 3 hours. We found a small noodle stall in a nearby alley that many locals frequented; it's a good, affordable option if you need a quick meal.
Klook客路用户 来自 Klook ★★★★
07/08/2026
The car was very punctual, just a bit expensive, but very convenient.
클룩 고객 来自 Klook ★★★★★
03/08/2026
The vehicle's condition and seats are all good. However, if there are two passengers in the front, a regular bus might be a better option. For the comfort of our customers, we recommend only one passenger in the front seat.
Klook 用戶 来自 Klook ★★★★
31/07/2026
I sat next to the driver, and there was enough space. The driver was quite nice.
Klook客路用户 来自 Klook ★★★★★
30/07/2026
The driver's skills were excellent, and the ride was very comfortable. Highly recommended.
HOÀI ★★★★★
29/07/2026
ghế ngồi sạch sẽ, điều hòa mát mẽ, nhân viên hỗ trợ nhiệt tình. Sẽ lựa chọn tiếp tục cho những chuyến đi sau
Fikri **** 来自 Klook ★★★★★
28/07/2026
The overall process quite smooth. The travel agent contacted us the day before and let us know the pickup point. The driver also proactively liaise us when we arrived at the pickup point. Overall ride is smooth and there's even a wireless charging in the seat. Theres one stop for toilet break and mineral water is provided. Just one small notes: the driver like to speed up so be careful if you have motion sickness.
Annette ★★★
27/07/2026
Driver was on time and good. However, the booking system was not good. I booked a specific pick-up point on the Go365 website, as it was next to our hotel. On the evening before the journey, I received a text that the pickup point is 5km away, a completely different one than what I booked. This meant we had to leave earlier and pay for a taxi to a new pickup point. When I questioned it, this was the response: "Due to a system error, that pickup point hasn't been updated yet."
It is really upsetting when your journey doesn't go as planned and you only find it out the night before at 10pm! Poor service.
Klook User 来自 Klook ★
27/07/2026
The small ones are comfortable at all, and the chairs are very small, and in the bumps, they squeeze and shake, and you reach your body broken
클룩 고객 来自 Klook ★★★★★
27/07/2026
It was such a comfortable ride. Forget the double-decker bus, the limousine is the best!
JOO ***** 来自 Klook ★★★★★
27/07/2026
comfort is very clean
鑫 * 来自 Klook ★★★★★
26/07/2026
The driver was excellent. I mentioned I get motion sickness, so he let me sit in the front and checked on me throughout the trip. He was very friendly.
Wai ***************** 来自 Klook ★★★★★
25/07/2026
Booked a private car for my transfer from Cam Ranh to Dalat. Had to top up due to my resorts being outside of the service range. Car was very new and clean, and the journey was smooth and enjoyable.
Klook客路用户 来自 Klook ★★★
20/07/2026
First, let's talk about the ride experience: The driver was excellent, slowing down to avoid potholes, and the overall speed was fast and steady, so I didn't get carsick. The nine-seater bus was also very comfortable and clean. Now, regarding the booking experience: The three-star rating is for customer service. I booked the 3:30 PM bus, but we were told the bus wouldn't arrive until 5:00 PM, and it actually departed at 5:30 PM. We were also seated in the very front two seats. Afterward, all they did was apologize. I observed that there was no 3:30 PM bus at all; it felt like they just wanted to put us on the last bus to fill the seats, and I felt deceived.
kim *** 来自 Klook ★★★★★
20/07/2026
The driver drove a bit aggressively, but we arrived safely.
클룩 고객 来自 Klook ★★★
17/07/2026
The seats were much smaller than expected, and the vehicle swayed quite a bit. If you're prone to motion sickness, definitely take medication. They did announce that it might be 15 minutes late depending on the time, but it didn't arrive at the original scheduled time; it really did come 15 minutes later.
정*영 来自 MyRealTrip ★★★★
14/07/2026
올때 갈때 갇은 기사분이 해주셨어요 담에 오면 가격도 싸고 다른 운송수단이 있었으면 좋겠어요 멀미할까봐 걱정했는데 키미테 붙이고 가니 한결편했습니다
Klook客路用户 来自 Klook ★
08/07/2026
I booked a 3:30 PM car, and even received a confirmation, but when the time came, the car didn't show up. I contacted the car company, and they said the only departure was at 5:00 PM. Seriously, why do you list so many times on your platform then? You're just tricking people who booked for 3:30 PM, 4:00 PM, and 4:30 PM into waiting to all leave together. It's a waste of time and clearly a scam, and they won't even issue a refund. I contacted the platform for help, and they just told me to wait. I've been waiting for days now, with no resolution. The driver's attitude was also very poor; he was extremely impatient when I asked him questions.
Klook客路用户 来自 Klook ★
08/07/2026
I can't get through to the platform's customer service number.
Anvar ********** 来自 Klook ★★★★
25/06/2026
Seat Reservation Process:
Klook User 来自 Klook ★
24/06/2026
To be honest, the criteria they use for assigning seats do not seem clear at all. Communication with the person responsible for handling reservations and itineraries was particularly difficult and frustrating.
In addition, the driver was quite unfriendly. This company appears to be a family-run business, but I believe they need a much better understanding of what hospitality and customer service mean.
Unfortunately, based on my experience, I would not recommend this company.
제* 来自 MyRealTrip ★★★
18/06/2026
주말 출발이라 조수석에 앉아서 너무 불편했어요~조수석 자리는 리무진 아님ㅠ
예약 인원 늦어지면 출발 시간 지연되요 ㅠ
나트랑에서 달랏 이동시 이용하면 편해요
달랏 관광 강추
클룩 고객 来自 Klook ★★★★★
17/06/2026
Driver, it was raining, so thank you for driving us. Thanks to you, we had a wonderful trip.
TOSHIYA ****** 来自 Klook ★★★★★
15/06/2026
I've taken it many times, so a limousine minivan is the most comfortable and convenient way to get to Nha Trang.
How to book a seat: Not available
Price: Reasonable
Pass coverage area: Unclear
Chi ******* 来自 Klook ★★★★
11/06/2026
The pickup was on time, and the itinerary was confirmed via WhatsApp the night before. The car was a bit old, and the comfort level was just average. The weather was extremely hot that day, and the air conditioning was somewhat insufficient. There was a 30-minute stop halfway through for a restroom break, but the weather was so hot, and the car had no AC when stopped. The restrooms also lacked AC, so everyone had to endure 30 minutes in the heat after using the facilities before continuing the journey.
클룩 고객 来自 Klook ★★★★
06/06/2026
The vehicle is in excellent condition, but overtaking on a two-lane mountain road feels a bit unsafe.
Klook User 来自 Klook ★★★★★
18/05/2026
The service is great and the driver is really nice and friendly.
클룩 고객 来自 Klook ★★★★★
13/05/2026
You should definitely visit Da Lat! Klook will help you with that.
Klook客路用户 来自 Klook ★
09/05/2026
This was a terrible experience. Having lived in Vietnam for four years, this is the first time I've encountered such service. It's not just bad; it's completely nonexistent! 1. I arrived at the pick-up point an hour early, and without any communication, they put me on the next bus. 2. They took my suitcase without my consent and made me take the next bus. 3. The driver was constantly scrolling through videos on his phone and wouldn't answer anyone's questions. I was using my phone to translate Vietnamese, but he wouldn't even look at it!
안*만 来自 MyRealTrip ★★★★
21/04/2026
아쉬운점!10인승 리무는 상대적으로조금불편 하네요.
그래도 만족합니다. 실내에 4좌석 은 좋고 나머지 4자리는 그래도 만족한 이동이었습니다.
Chang ********* 来自 Klook ★★★★
18/04/2026
I had booked the 1:00 PM bus, but received an email the day before saying it was moved up to 10:30 PM. Luckily, I arrived early, and the bus actually departed at 11:30 AM.
