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24/7 Hotline

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Fill out the form below — Go365 will reply by email within 15 minutes (business hours).

📍 34 Bùi Phùng, VCN Phước Hải, Nha Trang, Khánh Hoà

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FAQ

Quick answers to the most common questions

Is booking through the website safe?

Yes. Go365 encrypts every transaction with SSL/TLS and uses 9Pay — a payment gateway licensed by the State Bank of Vietnam. Tours marked "Operated by Go365" are handled directly by us for any disputes. See our Privacy Policy.

How long does Go365 take to reply?

During business hours (08:00 – 22:00) we average < 15 minutes. Outside hours, we reply first thing the next morning. For emergencies (mid-trip, booking issues) please call hotline 0789.9000.99 — 24/7.

Can I book a tailor-made tour?

Yes. Pick the topic "Tour consultation" or "B2B / DMC partnership" in the form above, describe your itinerary (days, destinations, headcount, budget). Our DMC team will send a quote within 24h. Or browse DMC Tours directly.

What's the refund policy if I cancel?

It depends on the product and when you cancel. Day tours cancelled 48h+ in advance get a 100% refund; multi-day DMC tours follow the contract terms. See Refund Policy or call our hotline for specifics.

Does Go365 support corporate / large groups?

Yes. Go365 handles groups of 10+ with special discounts, VAT invoices and corporate bank transfer. Pick the "B2B / DMC partnership" topic or call the hotline to reach our Sales team.